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General terms and conditions

Terms of Service
The following conditions apply to all current and - insofar as they are not contracts with consumers - future contracts concluded with us for the distance selling of goods and services in the online shop and do not apply to services in the hotel business. General terms and conditions of the customer are not recognized.
1. Conclusion of a contract
A contract is only concluded with the fulfillment by us and therefore with the dispatch of the goods. However, we will inform the customer in advance of the receipt of the order and the details of the contract to be concluded (order confirmation).
2. Revocation and right of return
for contracts with consumers
2.1. The customer, if he is a consumer within the meaning of § 13 BGB, can revoke his contract declaration within 14 days without giving reasons in writing and by returning the goods / voucher. The period begins with receipt of the goods and not before receipt of this instruction. The timely dispatch of the cancellation and the return of the goods / voucher are sufficient to meet the cancellation deadline. The revocation or the return of the goods must be sent to: Incert eTourismus GmbH & Co KG, Leonfeldner Straße 328, 4040 Linz
2.2. In the case of an effective cancellation, the mutually received services are to be returned and any benefits drawn are to be surrendered. If the customer is unable to return the received service in whole or in part or can only return it in a deteriorated condition, he is obliged to pay compensation if necessary. This does not apply to the surrender of items if the depreciation of the item is solely due to its inspection. In addition, the customer can avoid the obligation to pay compensation by not using the item like an owner and by refraining from anything that may impair its value. If the goods or vouchers are returned within 14 days, the customer must bear the costs of the return.
3. Prices and terms of payment
3.1. The purchased or ordered vouchers cannot be redeemed in cash. If the consumption is less than the value of the voucher, you will receive another credit from the hotel.
3.2. VAT is not included in any of the prices listed, as the voucher itself is a 100% credit. The invoice with tax certificate can only be issued at the time the service is actually provided, i.e. when the voucher is redeemed (UstG).
3.3. The voucher is only valid once the amount due has been paid in full.
3.4. All vouchers are valid for 3 years from the date of issue and can be redeemed during this period.
3.5. Invoices are due immediately.
3.6. Subject to price changes.
4. Delivery dates and deadlines
4.1. If we are unable to meet the agreed delivery date due to hindrances for which we are not responsible (operational disruptions, strikes, lockouts, energy supply difficulties, failure to deliver on time despite the conclusion of a specific hedging transaction with due care, etc.), we will inform the customer immediately to inform. In these cases the customer is not entitled to withdraw.
4.2. Partial deliveries are permitted, provided this is reasonable for the customer.
5. Transfer of risk
The risk of accidental loss and accidental deterioration is transferred to the customer as soon as the goods have been sent for transport or the customer has been notified that the goods are ready for dispatch. This applies regardless of whether the shipment is made from the place of performance and who bears the shipping costs.
6. Retention of title
6.1. We reserve title to the subject matter of the contract until our contractual claims have been fully met. For customers who are not consumers, this applies until all of our claims from the entire business relationship with the customer have been met in full.
6.2. Pledges or collateral assignments are inadmissible. In the event of third-party access to the reserved property, the customer must notify us immediately. The customer bears all costs that have to be expended to revoke access and to re-acquire the reserved property.
6.3. In the case of contracts with customers who are not consumers, the following also applies: The customer is entitled to resell the subject of the contract in the ordinary course of business. However, the customer already now assigns to us all claims that arise from the resale. We accept the assignment. The customer is entitled to collect the assigned claims as long as he is not in default of payment. We are entitled to revoke this direct debit authorization as soon as the customer does not meet his payment obligations. In this case the customer is obliged to give us all necessary information